Get peace of mind with our money back guarantee offer
Wondering if you should really switch to Vonage? Over 2 million customers can't be wrong! But just in case... Vonage gives you the assurance of your decision with our 30-day Money-Back Guarantee. Customers choose Vonage for the savings, but stay with us because of the features, functionality and service. We offer a money back guarantee if you terminate your service within 30 days from the date of your subscription. Your subscription date is the date you order service or the date we successfully process your payment, whichever is later. It is not the day you receive the equipment or the first day you use the service.
To cancel and receive your money back, you must meet the following conditions:
To cancel, you must not exceed 500 minutes of usage in the first 30 days of service
You must cancel your service within 30 days of the activation of your account
You must return your equipment within 14 days of your cancellation
All returned equipment must be in the original packaging with the UPC or bar code intact
All components, manuals and registration card(s) must be included
Make Sure You Get a Return Authorization Number
You are responsible for return shipping. Please contact Customer Care to cancel your service and obtain a return authorization number. You will be refunded the disconnect fee after we receive your equipment. Equipment returned without a valid return authorization number will not be eligible for the Money Back Guarantee. You can contact customer care by calling 1-877-272-0528.